We may place small text files on your device when you visit our website that allow us to provide you with a personalised experience by associating your personal information with your device. They let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you. Your internet browser generally accepts them automatically, but you can often change this setting or delete them manually by amending your browser settings. However, we won’t be able to provide you with access to certain aspects of our website where cookies are necessary, if you do so, we have no access to or control over any cookies that our business partners use on our website and they have their own privacy polices that govern them.
Protection of Personal Information Act of 2013 (“POPI”)
We are committed to protecting your privacy. Whenever you use our website, complete an application form or contact us
electronically, you consent to our processing of your personal information in accordance with the requirements of POPI. In
the event that you wish to revoke your consent, please send an email to [email protected]
Information Privacy Statement
We are committed to respecting and protecting the privacy rights of all clients, customers, business partners and associates of this organisation in terms of the provisions of the Protection of Personal Information Act of 2013 (‘POPIA’ or ‘the Act’).
The purpose of this privacy statement is to give an outline of our policy in respect of the processing of your personal information as a ‘data subject’ in terms of the Act. In this statement we inform you why we require personal information about you, how we will collect that information, for what purposes we will store or use the information and how we will protect your personal information. It also informs you about your rights.
This statement is issued on behalf of Mertech Services (Pty) Ltd and, where applicable, it’s associates.
What personal information do we collect about you and how do we collect it?
We collect information when initially engaging with you and in the course of doing business with you, as a consequence of which you are considered to be a data subject in terms of the Act. As a general rule information is collected voluntarily and directly from a data subject, or from and authorised representative of the data subject. In some cases, personal information may be collected from our associates, from the public domain or from other sources, provided that it is collected in a lawful manner and for lawful purposes as envisaged by the Act. The information may be collected manually or electronically, telephonically, via email, online portals or via other electronic platforms.
The information that we collect includes information envisaged by the definition of ‘personal information’ in the Act, but we try to limit the amount of information we collect so that it is relevant and adequate for the purposes for which it is collected.
We do not collect ‘special personal information’ as defined in the Act in the normal course of our business, but may do so where authorisation has been obtained, or if it is required or permitted by law.
Why do we need this information?
The information you provide will only be used for the purposes pertaining to the services or products provided by us and our associates, or for other lawful purposes as prescribed or permitted by the Act. We will not use your personal information for any other purpose.
How do we ensure that your information remains secure?
We have measures in place to ensure the maintenance of security surrounding the storage and disclosure of personal information, as required by the Act. Whenever any external party is appointed to operate our data storage systems, we seek a written undertaking from such an external party that the integrity and confidentiality of the personal information will be protected.
Data in other locations
Given the nature of our business, the personal information that we collect about you may be transferred to, and stored electronically in locations other than the business’s premises, including in other countries. In such cases, the business will take appropriate steps to ensure that there is an adequate level of data protection in the country of the recipient as required in terms of the Act. If the external party is unable to ensure an adequate level of data protection, we will inform you accordingly and your personal information will not be transferred to any such location without your consent.
For how long is the information retained?
The personal information collected from you will only be kept for as long as it is reasonably necessary to serve the purpose for which it was collected. We shall review the need to keep particular records from time to time. However, you may contact the information officer at any time if you would want any record of your personal information to be removed.
Your rights and obligations under the POPIA
We have appointed and registered an Information Officer with the Information Regulator to ensure that the provisions of the Act are complied with and to facilitate communication with subscribers, clients, business partners, associates and the Information Regulator.
You have the right to object to the processing of your personal information in certain circumstances (Section 11(3) of the Act). You also have the right to access personal information we hold about you and to request for it to be corrected, or to be destroyed or deleted in certain circumstances (Section 24 of the Act). You may address your requests to the Information Officer via the e-mail address mentioned below.
Changes to this Statement
Some of the points in this statement may also be referred to or elaborated on in a service or other agreement we have with you. While we reserve the right to update this statement from time to time, it will not affect any agreement we have with you.
Complaints or queries
If you have a complaint, you may contact the Information Regulator at [email protected]. However, we would encourage you to first contact the Information Officer in order to address any concern or query that you may have. Please
contact us by sending an email to [email protected]
Terms and Conditions
When you access this website for the first time, these terms and conditions will take effect and your continued use of the website will be taken as your acceptance of all terms and conditions.
Content on this website
This website is intended to be a source of general information only. Unless we state clearly to the contrary, all content on this website is owned or provided by us or our licensors.
We try to the best of our ability to make sure that all content on this website doesn’t infringe any applicable legal provisions or third-party rights, however this cannot be guaranteed. In the unlikely event that you suspect an infringement, please contact us as per the contact details provided below.
Intellectual property rights
Any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this website are the exclusive property of us or our licensors. These rights are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks, and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this website are the exclusive property of us or our licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
You may not copy, download, share, modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to a third party or create derivative works from any of the content available on this website without first getting our written consent.
Access to external resources
There may be some links to external websites on this website. Please note that we do not have control over external resources and therefore we are not responsible for their content or availability. External resources are subject to their own terms and conditions and privacy regulations. The content on external links may not align to our views and opinions.
Disclaimer and liability limitation
Using this website and any of its content is at your own risk.
Subject to the Electronic and Communications Act, neither we nor any of our representatives will be liable for any damage, loss or liability of any kind that comes from using or not being able to use the website.
We do not make any representations or warranties, whether express or implied, that the website does not have any errors or omissions, or that the website will always be available.
The website is provided “as is” and it is therefore your responsibility to make sure, before accessing the site, that the website will meet your needs and that it is compatible with your hardware and software.
We do not warrant, endorse, guarantee, or assume responsibility for any product or service that is advertised or offered by a third party through our website or any hyperlinked website or service. We will not be a party to or monitor any transaction between you and a third-party.
If we do not assert any right or provision under these terms and conditions, that does not mean that we have in any way waived that right provision. Any express waiver that we do make, will not be a continuing waiver of the term or any other term.
To make sure that the website is functioning optimally, we might from time to time interrupt the availability of the website. The website may also not be available for reasons outside of our control.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website without our express prior written permission.
Privacy and cookies policy
We reserve the right to amend, remove or add to these terms and conditions from time to time as we see necessary. Any changes will become effectual when they are posted to the website.
We further reserve the right to amend, remove and add to any aspect of the website.
Assignment of contract
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all of our rights or obligations under these terms while also taking your legitimate interests into account. Provisions about variation of these Terms will apply accordingly.
You may not assign or transfer your rights or obligations under these Terms in any way, without the written permission of the Owner.
If any of these terms and conditions are not fully enforceable or valid for whatever reason, that/those term(s) will be severable from the rest of the terms. All of the other terms and conditions will remain unaffected and will be fully applicable and enforceable.
The website is hosted, controlled and operated from the Republic of South Africa and so South African Law governs the use of the website as well as theses terms.